Privacy Policy

Hartley Daylesford Last updated: April, 2026

This Privacy Policy describes how Hartley Daylesford ("we", "our", "us") collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and we ensure that your information is handled with care, transparency, and respect.

By using our website and Service, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page, and the 'Last Updated' date will be revised accordingly.

1. PERSONAL INFORMATION WE COLLECT

We collect personal information in order to provide our services, process your orders, and improve your shopping experience. The information we may collect includes:

Information you provide directly:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through Shopify or third-party payment providers; we do not store full payment card details)
  • Account login information (if you create an account)
  • Order history
  • Messages or communication you send to us (e.g., customer support)

Information collected automatically:

  • IP address
  • Device information
  • Browser type
  • Cookies and browsing behaviour
  • Pages viewed, time spent on site, and referring URLs

Information from third parties:

  • Payment providers
  • Shipping partners
  • Marketing and analytics tools (e.g., Google Analytics, Meta)

2. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

To provide and operate our online store

  • Process and fulfil orders
  • Communicate with you about your order
  • Deliver products and manage returns
  • Manage your account

For customer support

  • Respond to questions, feedback, or issues
  • Provide assistance or additional information

For marketing and communication

  • Send promotional emails (only if you opt in)
  • Show personalised recommendations
  • Improve our website and product range

You may opt out of marketing emails at any time by using the "unsubscribe" link in our emails.

For security and fraud prevention

  • Monitor for suspicious or fraudulent activity
  • Protect our website and users

To comply with Australian law

  • Respond to lawful requests
  • Maintain business records

3. HOW WE SHARE YOUR INFORMATION

We may share your personal information with trusted third parties who help us operate our business, including:

Shopify

Our store is hosted on Shopify. They process your personal information to help us provide our services. Learn more: https://www.shopify.com/legal/privacy

Service providers

  • Payment processors (Stripe, PayPal, Shopify Payments)
  • Shipping partners
  • Email marketing platforms
  • Analytics and advertising tools
  • IT and customer support systems

These providers only use your information as necessary to perform services on our behalf.

Legal requirements

We may share information if required by law, such as responding to government or law enforcement requests in accordance with Australian legislation.

We do not sell your personal information.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve site performance
  • Remember your preferences
  • Analyse website usage
  • Personalise marketing

You can control cookies through your browser settings.

5. INTERNATIONAL TRANSFERS

Because Shopify and many of our service providers operate globally, your information may be transferred to, stored, or processed in countries outside Australia.

We ensure that any such transfers meet the legal protection standards required under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), including taking reasonable steps to ensure overseas recipients handle your information in accordance with those standards.

6. SECURITY OF YOUR INFORMATION

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. However, no method of transmission or storage is 100% secure.

If you believe your information has been compromised, please contact us immediately.

7. YOUR RIGHTS UNDER THE PRIVACY ACT 1988 (CTH)

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request correction of any inaccurate or out-of-date information
  • Request deletion of your information (subject to retention obligations)
  • Ask about how your information is stored or used
  • Make a complaint about how we handle your personal information

To exercise your rights, contact us at support@hartleydaylesford.com.

We will respond within a reasonable timeframe as required by Australian law. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. CHILDREN'S PRIVACY

Our website is not intended for children under 16, and we do not knowingly collect personal information from minors.

9. CONTACT US

If you have any questions about this Privacy Policy or your personal information, please contact us:

support@hartleydaylesford.com Hartley Daylesford Daylesford, Victoria, Australia

We will be happy to assist you.