Shipping policy

Hartley Daylesford Last updated: April, 2026

At Hartley Daylesford, we are dedicated to providing our customers with fast, reliable, and transparent shipping. This Shipping Policy outlines our delivery timelines, shipping process, and important information to ensure a smooth shopping experience. This policy is governed by the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth), and applicable state consumer protection laws, including but not limited to the Australian Consumer Law (Victoria).

1. ORDER PROCESSING

Orders are processed within 1 to 3 business days before shipment. Once shipped, delivery typically takes between 7 to 14 business days, depending on your location and shipping method.

Please note that shipping times may vary due to factors such as customs inspections, seasonal volume, or local delivery conditions.

2. FREE SHIPPING

We are proud to offer Free Premium Shipping on all orders, regardless of order value or destination. It's our way of saying thank you for supporting Hartley Daylesford.

3. SHIPPING CARRIERS

We work with reliable international and domestic carriers, including:

  • Australia Post
  • DHL
  • Aramex
  • TNT / FedEx

The carrier used for your order will be selected based on your location and the most efficient delivery option available.

4. IMPORTANT SHIPPING INFORMATION

  • While we do our best to meet expected delivery times, external factors such as customs processing, bad weather, or logistical disruptions may occasionally cause delays. Hartley Daylesford is not responsible for such delays, but we appreciate your understanding and patience.
  • Business days do not include weekends or public holidays.
  • All orders are shipped from our international warehouse located in Asia.
  • Custom duties, taxes, or import fees (if applicable) are the responsibility of the customer. For orders above AUD $1,000, Australian customs duties and GST may apply in accordance with the Customs Act 1901 (Cth) and the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

5. ORDER CONFIRMATION & DISPATCH

Once your order is placed, you will receive an order confirmation email. Your package will be processed and shipped within 24–48 hours.

As soon as your order is on its way, you'll receive a shipping confirmation with a tracking number, so you can follow your package from dispatch to delivery.

6. ORDER TRACKING

All shipped orders include a track & trace number. You'll receive this via email once your order has left our fulfilment centre. You can enter your tracking number on our website to view the latest delivery updates for your order.

7. SHIPPING DELAYS & EXCEPTIONS

While we do our best to meet expected delivery times, external factors such as customs processing, bad weather, or logistical disruptions may occasionally cause delays. Hartley Daylesford is not responsible for such delays, but we appreciate your understanding and patience.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL), including your right to remedies for goods not delivered within a reasonable timeframe.

8. CUSTOMER SERVICE & QUESTIONS

For any questions about your order or our shipping policy, feel free to reach out to us:

Email: support@hartleydaylesford.com

Our team is happy to assist and will respond as quickly as possible.

SUMMARY

Hartley Daylesford is committed to ensuring a seamless and satisfying shipping experience. By clearly outlining our policy, we aim to keep you informed every step of the way — from order placement to delivery at your door.

If you have additional questions, please contact us at support@hartleydaylesford.com.